Returns & Refunds
- Return items should be unworn, and still have their tags and original packaging.
- You may return your order within 30 days from the receipt of order.
Request A Return Authorization
- You must obtain a FREE RETURN LABEL by sending us an email to notice about the condition of your order. We’ll then inspect your order based on the proofs given by you then send you a FREE RETURN LABEL so that you can return the package back without any fees.
Ship It Back
- Items were received in the last 30 days.
- Returns cannot be processed without a FREE RETURN LABEL.
- We send one FREE RETURN LABEL for all items being returned and a return address.
- Items that have been altered or washed cannot be returned.
- Shipping fees or return/ exchange fee (if any) go to us.
- Returns cannot be processed if any of the items are found to be in used or damaged conditions or with tags missing.
- Please then well pack your item(s) with its FREE RETURN LABEL and go to the nearest USPS then send the package to our store which is located at:
- Send Returns-to:
Thelemontreestore – C/O USPS
235 Wellington Street, Ottawa, ON K1A 0G9 CA
If it is not sent to the proper return location or sent COD, it will be refused.
- When product is returned, the Credit Card used to make the original purchase will be automatically refunded through Paypal. For this reason, it is important to retain the Credit Card. Please allow 7-21 business days from receipt at our warehouse for your return credit to be processed.
- There is no addition expenses for your return process to be done. We offer FREE RETURN LABEL for return shipping fee at no cost as well as there has no restocking fee or any other charges.
- Contact us at: [email protected]